As support for IOM is in america, wondering if any Australian users are having issues with IOM this morning?
We are on version 220.127.116.11 and we now have List Management as an option to use, which we don't ususally, and ALL of our profiles have been wiped (AGGGH!!)
We also have Merge O Matic, which is not opening at all.
if anyone is having the same experience, or has had the same experience, would love someone to shed the light here.
Thanks David. Would love to know if you get a response. we have emailed IOM support, but as they are in the US its unlikely to get a response till tomorrow.
Makes me think that it was almost certainly a problem with the Omatic licensing server: from the timestamps on these posts in the forum, it looks like the problem was in the lead up to midnight in the U.S. - maybe some sort of patch was automatically applied to the servers that caused them to reboot? We'll probably never find out :P
Hi David, yes ours are back up too (thank the gods)!
Hopefully it doesn't drop out again...
Posted By David Seeto on 02 Aug 2016 11:14 PM
Have just logged a Support case because after upgrading to 18.104.22.168, one of the imports stopped working with an error "Source row 1 produced Excel error row 2: Index was outside the bounds of the array. [CImport_Process_02.5]" across all of the rows.
Now when I try to run that import profile with any file, it just says "Importing - 0%" and does not actually process any records: although the "Import" button is disabled, the the other buttons and contrrols on the dialog box are active, and choosing a different file re-enables the "Import" button. In "Import History", only the failed import is showing and my subsequent attempts are not.
I'm hoping this is just a bug with the latest version of IOM...
We're happy to hear that Support was able to resolve the issue you were experiencing. Please don't hesitate to let us know if we can be of additional assistance!
Amanda Tetanich, bCRE
Associate Product Manager | Omatic Software