I'm working on a cleanup project resulting from the wrong alias being added to non-constituent records (our duplicate and auto pick settings were all messed up). I'm reviewing each case individually and want to keep the correct alias and delete the incorrect alias from the record. When I go to aliases and highlight the row, I don't have the option to delete the row (it's grayed out). I'm looking at about 350 records. Is there a reason why I can't delete these?
Hi Cheri, I do have rights to delete aliases in RE. These are non-constituent records in List Management that I'm trying to fix.
I went to the non-constituent within RE and I can't do anything with the alias (add or delete).
I can add and delete aliases in RE on full constituent records. I cannot on non-constituent records. Whether I do it via RE or via List Management.