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Address update with no change to address block

Hi,

I seem to have an issue with updating non-block information when the address block is the same.

ie 

From:

2 Sample St
Kew, Victoria 3101
Australia

to:

2 Sample St
Kew East, Victoria 3101
Australia

I can't seem to get IOM to register a change and process the change of address.  Or if I've only got the Address Block and want to populate the rest of the fields it doesn't want to update/add those details.

How do I achieve this, or am I missing something?

1 Comment

Hi Andrew,

I am sorry you are encountering a more complicated issue! In order to properly assist you with this particular issue, I will need to examine the following files: the data file and the IOM profile being used for this import. Please send these files to Support@omaticsoftware.com so that I can better assist you with your issue. When I have a resolution, I will post to this thread.

To send your IOM profile, please follow these steps:

* Go to IOM Configuration
* Highlight the name of the profile you are using
* Right click on it and choose to export
* Send the .xml file that is created
* It will be named in this fashion: IOM_Profile_Export_.xml

Thanks!
Amanda
Omatic Support
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