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Address update with no change to address block
1 Comment
Hi Andrew,
I am sorry you are encountering a more complicated issue! In order to properly assist you with this particular issue, I will need to examine the following files: the data file and the IOM profile being used for this import. Please send these files to Support@omaticsoftware.com so that I can better assist you with your issue. When I have a resolution, I will post to this thread.
To send your IOM profile, please follow these steps:
* Go to IOM Configuration
* Highlight the name of the profile you are using
* Right click on it and choose to export
* Send the .xml file that is created
* It will be named in this fashion: IOM_Profile_Export_.xml
Thanks!
Amanda
Omatic Support
I am sorry you are encountering a more complicated issue! In order to properly assist you with this particular issue, I will need to examine the following files: the data file and the IOM profile being used for this import. Please send these files to Support@omaticsoftware.com so that I can better assist you with your issue. When I have a resolution, I will post to this thread.
To send your IOM profile, please follow these steps:
* Go to IOM Configuration
* Highlight the name of the profile you are using
* Right click on it and choose to export
* Send the .xml file that is created
* It will be named in this fashion: IOM_Profile_Export_.xml
Thanks!
Amanda
Omatic Support
Help Desk Software
by Freshdesk
Andrew Krizowsky
Hi,
I seem to have an issue with updating non-block information when the address block is the same.
ie
From:
2 Sample St
Kew, Victoria 3101
Australia
to:
2 Sample St
Kew East, Victoria 3101
Australia
I can't seem to get IOM to register a change and process the change of address. Or if I've only got the Address Block and want to populate the rest of the fields it doesn't want to update/add those details.
How do I achieve this, or am I missing something?