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import known as

any else finding 3.6 can not import 'known as' field.

Hi Nicholas,


Can you post a screenshot of where you see that field on a constituent record?  It doesn't ring a bell, but knowing where you're seeing it will help us troubleshoot it quickly.


Thanks!


-Omatic

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json

thanks

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json

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thanks

json

cant post screenshot on this forum?

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profile attached..pics not working

json

try as attachment

knownas2.PNG
(15.6 KB)
knownas.PNG
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Thanks!  That clarifies a few questions I had.  


It looks like your team has renamed the "Nickname" field to be "Known As."  So, we need to look at why the nickname may not update. Since it's on the Bio1 tab, you need to make sure to mark the option to update "Bio 1 name fields", as described here:  http://omatic-importomatic.helpdocsonline.com/constituents  (by default this option is unmarked in profiles).


I hope this helps, but don't hesitate to reach out to our support team for deeper troubleshooting by creating a ticket above or emailing support@omaticsoftware.com


-Omatic

thank you that was the issue.

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