Product: ImportOmatic

Description: Occurs when phone/email is set to inactive

Environment: RE 7.92 patch 2 / IOM 3.0 and above

Version: RE 7.92 patch 2 / IOM 3.0 and above

Answer:

This issue prohibits existing inactive phone numbers/emails from being recognized when importing to a record, regardless of the phone processing rules set within the IOM profile. To resolve, ensure the existing phone/email is set to an active status.

For more information regarding ImportOmatic, please refer to the ImportOmatic User Guide.