Description: Occurs when phone/email is set to inactive
Environment: RE 7.92 patch 2 / IOM 3.0 and above
Version: RE 7.92 patch 2 / IOM 3.0 and above
This issue prohibits existing inactive phone numbers/emails from being recognized when importing to a record, regardless of the phone processing rules set within the IOM profile. To resolve, ensure the existing phone/email is set to an active status.
For more information regarding ImportOmatic, please refer to the ImportOmatic User Guide.