Omatic Support

I received this error message when I tried importing a file: Object reference not set to an instance of an object.

Below is the profile I have set up, which I copied and pasted from NotePad since it wouldn't open any other way, and won't attach. I have also attached the excel spreadsheet I tried importing.

Thank you!

  Wine & Wishes Sponsor Co

 

   

      1

      Org Name

      1

      36

      -1

      Normal

      true

   

   

      2

      Title

      21

      57

      1

      -1

      Normal

      true

   

   

      3

      First Name

      21

      59

      1

      -1

      Normal

      true

   

   

      4

      Middle Name

      21

      60

      1

      -1

      Normal

      true

   

   

      5

      Last Name

      21

      61

      1

      -1

      Normal

      true

   

   

      6

      Addressee

      21

      52

      1

      -1

      Normal

      false

   

   

      7

      Salutation

      21

      55

      1

      -1

      Normal

      false

   

   

      8

      Constituent Code Date From

      201

      -14

      -1

      Normal

      false

   

   

      9

      Address Lines

      2

      22

      ImportOMatic_Dictionary_02

      -1

      Normal

      true

   

   

      10

      City

      2

      24

      -1

Hi Flora,

I am sorry you are encountering a more complicated issue! In order to properly assist you with this particular issue, I will need to examine the following files: error.txt file, data file, and the IOM profile being used for this import. Please send these files to Support@omaticsoftware.com so that I can better assist you with your issue. When I have a resolution, I will post to this thread. 

* It will be named in this fashion: IOM_Profile_Export_.xml

Thanks!

Tiffany

 

We've started getting this error as well after upgrading to v3.3.1.1 - all records in the import file are failing with the "Object reference not set to an instance of the object". I have created Blackbaud Case 13364816 for this and submitted the files above.

Thanks Sharifa,

Those steps seem to have solved our problem for our first import profile - yay!

If we run into the same problem with any of our other imports, we'll try this first and see if it resolves the issue.

Thanks again for your help!

I had this exact same error message after upgrading to v. 3.3.1.2 last night. I opened up every one of my dictionaries and resaved them and now everything seems to be working perfectly.

Thanks!