I'm trying to import volunteer types into Raiser's Edge. Right now we're just using a status "active" or "inactive". So anything I import, I want it to overwrite their current setting from Active to Inactive or vise verse. But it adds a new line instead of the new status.
Does anyone know how to modify that?
In addition, I can't get the volunteer section in Omatic to keep any changes I make to it. It keeps reverting back to the original settings. It's driving me batty. Is this a glitch in the system? I can seemingly make changes to all other sections.
I see your question was posted a couple of weeks ago now, but I wanted to reach out in case I can be of any assistance should you still need it. 2 questions that will assist me in helping you further are:
- What version of IOM are you currently on?
- What settings for volunteer job matching are you attempting to set/use for this profile that is adding a new job each time you run, rather than update existing jobs? I'm referring to the settings located here:
Hi Laura -
We upgraded our profile back when I saw that this was happening. I know all too well that Omatic support doesn't do much unless you're on the most current version, so we upgraded that day. The issue still persists. John Shepard with Omatic is aware of the problem and also sees what I see.
Highlighted below is the area in which we're having problems with. I can't make any changes to this section because it reverts back to what it was the first time I ever made changes to it.
As far as I know, this is a known issue and it being looked into.