IOM very often to create new records when constituent has same address, but different email.
Is any set up problem?
I sent another question today.
I am Catherine Han, working for Daily Bread Food Bank. Recent we updated Raiser’s Edge 7.95. All emails and phones moved from address block to Bio1 phone/email tab. We use omatic to import outsource data to Raiser’s Edge. If donor has new email/phone, old email/phone will be changed to achived email/phone and add to preferred address attribute tab. not Bio1 phone/email area, but I though it should be: mark old phone inactive and add new phone in Bio email/phone tab.
Which one it should be/ Please let me know.
It’s my format below: