+-------+--------------+-------------+---------------------------------------+-----------+ | Row # | Alias | Line Number | Item Description | Imported? | +-------+--------------+-------------+---------------------------------------+-----------+ | 1 | ARUK00009654 | 1 | ARUK Pin Badge | TRUE | | 2 | ARUK00009654 | 2 | Postage | FALSE | | 3 | ARUK00009655 | 1 | ARUK Pin Badge | TRUE | | 4 | ARUK00009655 | 2 | Coconut and Lime Shower Gel | FALSE | | 5 | ARUK00009655 | 3 | Orange and Cinnamon soap | TRUE | | 6 | ARUK00009655 | 4 | Postage | FALSE | | 7 | ARUK00009658 | 1 | ARUK Embroidered T-shirt - Small | TRUE | | 8 | ARUK00009658 | 2 | ARUK Embroidered Hoodie - Small | FALSE | | 9 | ARUK00009658 | 3 | Postage | TRUE | | 10 | ARUK00009659 | 1 | ARUK Pin Badge | FALSE | | 11 | ARUK00009659 | 2 | Postage | TRUE | | 12 | ARUK00009660 | 1 | Grow yourown Venus Fly Trap | FALSE | | 13 | ARUK00009660 | 2 | Postage | TRUE | | 14 | ARUK00009661 | 1 | Coconut and Lime Shower Gel | FALSE | | 15 | ARUK00009661 | 2 | Postage | TRUE | | 16 | ARUK00009662 | 1 | ARUK Pin Badge | FALSE | | 17 | ARUK00009662 | 2 | Postage | TRUE | | 18 | ARUK00009663 | 1 | ARUK Pin Badge | FALSE | | 19 | ARUK00009663 | 2 | Postage | TRUE | | 20 | ARUK00009728 | 1 | ARUK Embroidered T-shirt - Large | FALSE | | 21 | ARUK00009728 | 2 | Postage | TRUE | | 22 | ARUK00009734 | 1 | ARUK Embroidered Hoodie - Extra Large | FALSE | | 23 | ARUK00009734 | 2 | Postage | TRUE | | 24 | ARUK00005855 | 1 | ARUK Pin Badge | FALSE | | 25 | ARUK00005855 | 2 | Large ARUK juco bag | TRUE | | 26 | ARUK00005855 | 3 | Postage | FALSE | +-------+--------------+-------------+---------------------------------------+-----------+
Tom,
What version of IOM are you running? We recently updated how alias matching is working in IOM version 3.2.1. You can find the latest version (now 3.2.2) here.
Please let me know if you're still seeing the strange behavior.
Thanks,
Amanda
Hi Tom,
On the Constituents>ID Matching screen, do you have it set to Continue processing the data row? This will have IOM perform a duplicate search if there are multiple records with a matching alias.
Tom Wright
Hi guys,
Just run into a sticky issue. I'm adding order lines to a constituent using alias matching and alternate lines within the same order are throwing an exception:
Line 2: Multiple records were found for the specified alias: 'ARUK00009654'
Line 4: Multiple records were found for the specified alias: 'ARUK00009655'
Line 6: Multiple records were found for the specified alias: 'ARUK00009655'
Line 8: Multiple records were found for the specified alias: 'ARUK00009658'
Line 10: Multiple records were found for the specified alias: 'ARUK00009659'
Line 12: Multiple records were found for the specified alias: 'ARUK00009660'
Line 14: Multiple records were found for the specified alias: 'ARUK00009661'
Line 16: Multiple records were found for the specified alias: 'ARUK00009662'
Line 18: Multiple records were found for the specified alias: 'ARUK00009663'
Line 20: Multiple records were found for the specified alias: 'ARUK00009728'
Line 22: Multiple records were found for the specified alias: 'ARUK00009734'
Line 24: Multiple records were found for the specified alias: 'ARUK00005855'
Line 26: Multiple records were found for the specified alias: 'ARUK00005855'
I've doubled checked - each of these aliases only appears once in the database. Also, it's interesting that odd-numbered lines are importing fine with the same alias. Any idea what's going on here?
Cheers,
Tom