I created an update import profile in Import O Matic and have a record with a new address but when I import the old address is overwritten. How can I add a new address and assign the old address as "Previous".
Thank you, Kelly
In your IOM profile, under Addresses you'll want to select to always add new address. You can select the top option that does not consider the similarity score between the current address and the new address, or select the option to add new if the similarity score is significantly different.
If you choose to see the Advanced Address Processing form during import, make sure you're selecting to "Add as is" and not "Update Selected".
Please let me know if you have any other questions.