Omatic Support

Good Morning/Afternoon

 

I am having a wonderful day with Importomatic, set up a few profiles for my Direct Debits (new instructions and payments) and they all worked which was even better. However, i have hit a bit of a wall.

 

Once every couple of weeks we recieve a file of all cancelled Direct Debits, and i have been trying to create an import on IOM that will Import Gift attributes and also update Gift Statuses.

 

I have set this Import up on Raisers Edge before, but cant seem  to be able to get IOM to do it too. Anyone with any bright ideas?

 

 

Terry - can you explain what you tried to do and why it did not work. And if you were able to get it to work using RE import before - why are you thinking you need IOM to now do it. I tend to use IOM where RE import fails - not when it works.