Hi, The file I need to import from Convio consists of an import ID for each record. I remember from my training that we should ignore import ID's so that's what I did in the configuration field mapping. None of the records were imported with the error below:
Line 1: No record could be found for the specified ID: '110202-CO-A1170461'
over 10 years ago
Good afternoon, Quincin,
This is a problem best addressed by our Support Team, through the support channels. Please send an e-mail to Support@omaticsoftware.com and include the following files, as attachments, or create a case on the website and upload the same files, so that we may assist you:
1. The error.txt 2. The data file you are attempting to import. 3. An export of your profile (right click on it in the list and choose 'Export Profile")