I have created a profile for my online donations and when I run them through IOM instead of getting one or two matches I am getting 40 or so names/addresses none of which match the donor. I have checked my Addresses tab and it's no different from the other profiles I have created that are working fine. I even created a new profile and it still happens. Any ideas as to why this is happening. It's our busy season and many donations are coming in online. I need to get it working correctly soon. :)
Second Harvest Food Bank of Middle Tennessee
Where do I change that setting? I guess I thought it was part of the similarity score.
Thank you. I've just changed it and will let you know how it goes when I download later today.