Hi guys - I thought I'd bring this to the forum because everyone is usually pretty great here.
I'm getting a strange error code when I'm importing a gift as a Recurring Gift Pay-Cash. Caveat: It's not happening all the time - 3 of the 4 in my data file will import just fine.
But one - or maybe 2 - will have this error code:
Source row 1 produced Excel error row 2: Error in Split Gift: This payment can only be applied to recurring gifts given by the donor of the payment.
I'm not importing a split gift, and the gift amount matches in the file as well as the initial Recurring Gift in Raiser's Edge. The Gift ID in the file is matching the Gift ID to apply the recurring payment to in RE....I'm just stumped.
I'm usually pretty good at navigating error messages, but since this is happening with such specificity, there's something I must be overlooking.
I get this every two weeks (payroll deduction import). It means that the constituent who is making the payment, is not the same constituent where the original recurring gift lives. Is that the case with your data?
It's not. It's matching directly to a constituent ID. I've even deleted the Recurring Gift in the record and re-added it. I've even pulled a query of anyone with that Gift ID to see if it belongs on another gift (I know it's a unique identifier - but it was worth a shot). And that, of course, produce no alternate results as well.
It should be trying to match on the gift import ID, which could be different from the Gift ID. Have you tried querying on the gift import ID?
Gift Import ID isn't part of my file. It's not in any of my files in which I match to an existing Gift ID.
What was the solution to this problem? We have the same message.