Blackbaud has informed us of an upcoming change to their Azure Hosting environment that may affect your ImportOmatic Connector for Luminate Online.
As part of Luminate Online’s security settings, you must “whitelist” IP addresses as safe senders for connecting via API. Periodically, Blackbaud performs maintenance and improvements in the Azure environment that change the IP addresses your Raiser’s Edge database may use when connecting to Luminate Online, and they have notified us that such a change will be implemented soon.
Please review this Knowledge Base solution, which outlines which IP addresses your organization should add to Luminate Online, including the new addresses referenced above.
We encourage you to take this step as soon as possible to prevent a disruption in your Omatic integration between Raiser’s Edge and Luminate Online. If you have any questions, our Support team is available to help!