Omatic Support confirmed that refunds are not supported in any way currently (including flat files) by Omatic Cloud for Luminate to BBCRM. Since handling refunds and adjustments is such a standard revenue workflow, having support added for it would be most helpful.
Thank you for submitting your idea for Omatic Cloud! To help us better understand the impact of not being able to process Luminate refunds through Omatic Cloud, can you tell us:
Although we don't currently have refunds as part of our current product roadmap, we continually evaluate what ideas are submitted to the forum, the overall impact, and number of votes received. We love getting these ideas from our users!
Product Manager - Omatic Cloud