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Hyphen missing in Last Name affecting Duplicate Match

If my import file doesn't have a hyphen in the last name field, and the record in the system does have a hyphen between the last names, is there a way to still get my import to identify a match?

Currently this causes a new record to be created, but I want it to match to the existing record.

My individual duplicate criteria are set to Last (15), First (10), Address (15).

Thank you.

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1 Comment

I would shorten the duplicate criteria for the last name

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