Start a new topic

Hyphen missing in Last Name affecting Duplicate Match

If my import file doesn't have a hyphen in the last name field, and the record in the system does have a hyphen between the last names, is there a way to still get my import to identify a match?


Currently this causes a new record to be created, but I want it to match to the existing record.


My individual duplicate criteria are set to Last (15), First (10), Address (15).


Thank you.


1 person has this question
1 Comment

I would shorten the duplicate criteria for the last name

Login or Signup to post a comment