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Treat matches with inactive Altru records as data differences or exceptions

Currently when formulas apply matching criteria to find matching Altru records, inactive Altru records are ignored and if there are no other possible matches, the incoming record is considered a New record. This can cause duplicates to be added to Altru, especially if New records are routed to the Ready bucket. It would be better if formulas with Altru as the destination would classify matches on inactive records as either a data difference or an exception so they can be handled separately from true New records.

1 Comment

Thank you for your suggestion, Bill! We will add this to our list of items to evaluate and will let you know if we have additional questions.


Chanel Floyd

Product Manager

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