Product: ImportOmatic
Description: This solution describes how to resolve the error: No record could be found for the specified ID: 'xx'

Environment: All

Version: All

Answer:

This error occurs when the option to "treat the data row as an exception" if a constituent/import ID in the data file does not match to a constituent/import ID in the Raiser's Edge is selected in the ID Matching area of the IOM profile.

Sometimes this is the desired result so that new records aren't created if the constituent/import ID in the data file does not match to an existing record.

However, if you are importing new records and assigning a constituent/import ID in the date file, you will want to select the option to "continue processing the data row". You also have the option to update the constituent ID from the file, if matched to an existing constituent.

Refer to the ImportOmatic User Guide for additional information.