Product: MailOmatic for Schools
Description: This solution describes why some recipients show up in red text in the recipients list
Environment: All
Version: All

Answer:

When a recipient shows up in red in the recipients list, this means that the option to password protect the statement or report card is selected, but the password value is not populated on the record.

Go to either the SB Settings tab or the RO Settings tab, and check the password formula.

Right click on the recipient's name and choose to "View Recipient". Check to make sure the data used for the password is populated on the record.

Note: if you're using an attribute as the password for report cards, the attribute will be on the student's record.

For additional information regarding MailOmatic for Schools, please visit the MailOmatic for Schools User Guide.