Product: ImportOmatic
Description: Occurs when importing to update existing action records
Environment: All
Version: All

Answer:

This error is accurate as there is no current functionality to match on the solicitor that is existing on the action record. Therefore, the incoming solicitor is seen as a duplicate record. To resolve this error, remove the solicitor from the incoming data file for all records that have actions existing with the same solicitor. Alternatively, you may un-map the solicitor column completely if all incoming actions are existing in RE already.


For additional information, please access the ImportOmatic User Guide