Product: MailOmatic for Schools
Description: This solution describes why there would be an email address is the results grid that is not in the recipient's Bio 1 tab
Environment: All
Version: All

By default MailOmatic for Schools pulls all email addresses with the type indicated in Settings from all addresses on the recipient's record.

If your recipient has an alternate address with another email, this email will display in the Results grid.

Check the recipient's record in FE/EE to see if there is an alternate address that has the email.

To prevent this email from coming over to MOMS, you can go to Settings and on the General tab, select to Use primary address only. This will only look at the emails on the Bio 1 tab of the recipient's record.

For additional information regarding MailOmatic for Schools, please visit the MailOmatic for Schools User Guide.