Product: ImportOmatic
Description: This solution describes how to resolve the Unhandled Exception: Object reference not set to an instance of an object, when trying to create a new profile
Environment: All
Version: All

Answer:

This error will occur on brand new installs of ImportOmatic. When installing ImportOmatic for the first time you will receive a prompt to enter the license key. This key is provided during training.

If trying to create a profile without this license key entered, you will see an unhandled exception. To resolve this issue, enter the license key in the General Settings area of IOM Configuration during training.

Please use the following link to locate the ImportOmatic User Guide for additional information.