Product: ImportOmatic

Description: This solution describes how to resolve the Error in Split Gift: The specified gift could not be found.  The gift has either been deleted or you do not have rights to view it.

Environment: All

Versions: All


This error occurs when importing recurring gift or pledge payments, but the original recurring gift or pledge cannot be found in The Raiser's Edge.

When importing payments and mapping an ID to Apply to Recurring Gift ID, Apply to Recurring Gift Import ID, Apply to Pledge ID or Apply to Pledge Import ID if the ID is not on the original recurring gift or pledge, IOM will not be able to apply the payment. 

Examine the exception file and compare the value being imported to the gift ID or gift import ID. Either the value in the file or the value in RE will need to be updated. If you are importing the gift import ID, that cannot be updated, so it will need to be updated in the file. 

Refer to the ImportOmatic User Guide for additional information.