Product: ImportOmatic Connector for Luminate Online
Description: Occurs when IP address needs to be whitelisted
Environment: IOM Connector Clients
Version: All
Answer:
Please make sure your IP address is whitelisted.
Please see this knowledgebase solution for how to whitelist the IP addresses needed to use the Omatic Cloud Connector for Luminate Online: How to Whitelist an IP Address in Luminate Online
To whitelist your local IP address,
1) Open a browser and go to: https://www.WhatismyIP.com
2) In the LO Admin site, make sure that the IP is added as whitelisted under Setup>Site Options>API Configuration
Add the IP address to both locations below: