Product: ImportOmatic Connector for Luminate Online

Description: Occurs when IP address needs to be whitelisted

Environment: IOM Connector Clients

Version: All


Answer:


Please make sure your IP address is whitelisted.


Please see this knowledgebase solution for how to whitelist the IP addresses needed to use the Omatic Cloud Connector for Luminate Online: How to Whitelist an IP Address in Luminate Online


To whitelist your local IP address,

1) Open a browser and go to: https://www.WhatismyIP.com

2) In the LO Admin site, make sure that the IP is added as whitelisted under Setup>Site Options>API Configuration

Add the IP address to both locations below:

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