Product: ImportOmatic Connector for Luminate Online

Description: This solution describes how to resolve the Error: 403. Technical info: {"errorResponse":{"code":"14","message":"Update failed: updating existing record not allowed for the caller."}}

Environment: All

Versions: All

Answer: 


This error occurs when exporting using the Luminate Online Group Sync profile and a Luminate Online administrator record is included in The Raiser's Edge query.


This Blackbaud Knowledgebase solution explains that due to security reasons, administrator records cannot be updated via upload in Luminate Online.


Refer to the ImportOmatic User Guide for additional information.