Description: This solution discusses why the recipient grid may not load with the query records

Environment: All

Versions: All

Answer: 

After selecting the Report Type, Report Format, and Record Query, you may find that the recipient grid does not load with the query records.

If the query consists of student records, check to make sure the option to Exclude students from recipient list is not selected.

Refer to the MailOmatic User Guide for additional information.