Product: PosPay Web

Description: This solution describes how to resolve the Licensing error: Unable to locate a valid license 

Environment: Hosting

Versions: All

Answer: 


This error can occur for a couple of reasons:


1. Your PosPay Web subscription is not yet set up 

    To resolve, contact Omatic Support and provide your Tenant ID. This ID can be found at the end of your FE NXT url


2. Your PosPay Web subscription has expired

    To resolve, contact our Accounting Department to discuss your current invoice


3. If you were able to open PosPay Web and you see this error when trying to create the file, you are trying to pull back too many checks in the file. Try changing the check number values to a smaller range.



Refer to the PosPay User Guide for additional information.