Product: ImportOmatic Connector for Luminate Online

Description: This solution describes how to add IP addresses to Luminate Online to start importing to and exporting from Raisers Edge

Environment: All

Versions: All


You must grant permission within Luminate to allow the IOM Connector to access the Luminate Import API by adding the Omatic Cloud IP to the WEBSERVICE_CLIENT_IP_ADDRESS_WHITELIST and to the Luminate Online Web Services IP White List.

If you need assistance logging in to the Luminate Admin Portal, please contact Blackbaud Support.

To use the Omatic Cloud Connector, you must whitelist the IP address:




In addition, these IP addresses will need to be added:

To enable easy troubleshooting during your implementation, we recommend adding Omatic Software's IP  addresses to the whitelist: 

When working in the Blackbaud hosted environment, the IP address for hosting may need to be whitelisted in Luminate Online to use the IOM Connector. Azure hosting has a few static IP addresses that can be whitelisted in Luminate:

  • Blackbaud SKY US:,, and
  • Blackbaud SKY Canada: and
  • Blackbaud SKY EU: and
  • Blackbaud SKY AUS:

If you need assistance with the following, please contact Blackbaud support.

1.. Log in to the Luminate Online Admin Portal 


2. Go to Setup>Site Options.

3. Under Site Options, select Web Services. 

4. For option WEBSERVICE_CLIENT_IP_ADDRESS_WHITELIST, enter the IP addresses of the workstations that will run the ImportOmatic Connector for Luminate Online. Separate each IP with a space. At the end of the IP address, add /32 for example,
Data have been redacted. You will see your actual IP values.

5. Click on Open API Configuration.

6. Click on Edit WebService Configuration

Data have been redacted. You will see your actual values. 

7. Click on Add Current IP Address to List or use the Add a new IP Range to list option if it is known. If you use a proxy server, this IP needs to be whitelisted as well. Enter 32 in the last box, behind the slash so that the IP is seen as
Data have been redacted. You will see your actual values.

Refer to the ImportOmatic User Guide for additional information.