Product: ImportOmatic Connector for Luminate Online

Description: This solution describes how to resolve the error during export to Luminate of Unable to Process Request

Environment: All

Versions: All


This error occurs when including the Gender field from Raisers Edge with a value of "Unknown". This is not a valid value in Luminate Online. 

To resolve this error and export records from The Raisers Edge into Luminate Online, create a dictionary to translate Unknown to BLANK.

1. Create a new dictionary

2. To get a value to --BLANK-- click on the + button with nothing in the text box

3. Click on the Replacement value and type Unknown in the Values to match on. Click the + button

4. Save and apply dictionary to the Gender field in the Export Profile

Refer to the ImportOmatic User Guide for additional information.