Product: Omatic Cloud

Description: This solution explains why you might see the destination exception: "Gift ID is already used on another gift." 

Environment: BBCRM

Versions: All


When sending transactional data into BBCRM, it is important to map the transaction ID from your source to BBCRM. Omatic Cloud uses this data to match incoming transactions to existing revenue in BBCRM. 

If you attempt to pull historical data from your source into BBCRM, and that gift already exists in BBCRM, depending on your mapping you might see a destination exception which looks like this:

Since the Revenue ID in BBCRM has to be unique, you cannot reprocess or add a gift that already exists.