Product: ImportOmatic
Description: Instructions on how to update an existing email and/or phone number
Environment: All
Version: All

Answer:


To update an existing email address or phone number on a constituent record, you will need to include the following items in your data file. The constituent's unique identifier (constituent ID, first and last name, SSN, or Alias), the email address or phone number (in the example, we are importing the email address only) For example:



In your IOM profile, map the fields to their respective RE fields:


Additionally, in the Phones/Emails configuration panel, you will need to indicate to ImportOmatic to "Update existing:"