Product: ImportOmatic
Description: Instructions on how to resolve Citrix Scaling Issue
Environment: Citrix Users
Version: All

Answer:


Update on Citrix Scaling Issue as of 12/20/22 :


Citrix has re-added the High DPI menu to the Citrix Workspace App (version 2210): https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/about.html#2210


Blackbaud is now advising clients to upgrade to the latest version instead of downgrading to version 2205: https://kb.blackbaud.com/knowledgebase/articles/Article/199768


If this does not resolve your scaling issue, there may be another issue with your display that is unrelated to the Citrix update issue. Please see the following solution instead: https://omaticsoftware.freshdesk.com/support/solutions/articles/28000013894-the-raiser-s-ed[…]-is-not-scale-correctly-when-importomatic-is-installed